But many players are struggling to get on the servers or play online. If you verified that you purchased the points on the correct platform and the correct account, and you logged into the correct game and you still don’t have your points, please contact Activision Support for assistance.Call of Duty: Black Ops Cold War is the game that many players would pick.

For example, if you play Modern Warfare and Cold War, and you purchased the points for Cold War, you will not see the points in Modern Warfare until you log into Cold War first. While you can use COD points across different Call of Duty titles, you must first log in to the game where you purchased the points.Verify which game you purchased the points for.If you made a mistake and purchased your points on the wrong account, contact us to cancel your purchase.

Verify that you made your purchase on the correct account (correct BattleTag).

If your order is Complete, you may also need to relog from the game.

You will only receive your points if your order status is Complete. Orders can take up to 24 hours to process.

Verify the status of your order on your Transaction History.

If your points are missing on PC after you purchased them on the Shop: If you purchased your points on your console’s store contact PlayStation Support or Xbox Support. If you play on console, and you mistakenly purchased your points on the Shop, contact us to cancel your purchase. If you purchased your Call of Duty points on the Shop, you will only have them available on the PC version of the game, not on console. Console playersĬall of Duty points cannot be used across platforms. You will receive your Call of Duty Points on the platform where you purchased them and will not be available on other platforms. If you did not have a refund or chargeback, check the following. Points will be removed from your account after a refund or chargeback.

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